How can I open a new account?
Open an account at your local branch
Or call 1-866-675-4379 for more information

Please click here,Transition Guide, to find out more about the transition to Sabine State Bank.

Whitney Bank Branch Sale – Customer Frequently Asked Questions – Updated 12-20-13

General Customer Questions

  1. Who is Sabine State Bank?

    Founded in Central Louisiana in 1901, Sabine State Bank operates over 40 offices in Louisiana and 4 offices in Texas plus offers customers a host of convenient online, mobile, and ATM banking services. Sabine State Bank has served the Alexandria and Pineville markets since 1999 and is a private, family-owned, state chartered bank that was just recently named one of the top 20 banks in the nation by the Independent Community Bankers of America.

    For more information, you can visit www.sabinebank.com or call 1-844-703-3082 or 318-443-3090.

  2. Is my branch closing?

    No, your local Whitney branch will continue serving you until the sale is complete in early January 2014, subject to final regulatory approval. Then you can continue to enjoy local banking with Sabine State Bank and their dedicated staff of banking professionals.

    Expect additional information from Sabine State Bank to be mailed to you and/or be posted at (www.sabinebank.com). This will include important details related to the transition of your services.
     
  3. Why is my account being included in the branch sale?

    To provide customers with accounts served at these local Alexandria and Pineville area locations the opportunity to continue doing business at their convenient, neighborhood branch office as it transitions to Sabine State Bank.
     
  4. Will my account number change?

    It is unlikely that account numbers will change but the event there are a few that are impacted we will work closely with those customers to insure a smooth transition to their newly-assigned number.
     
  5. Can I continue to use my current Whitney checks?

    Yes. Until the transition, it's business as usual.

    Sabine State will send you information on your new Sabine account along with a set of checks prior to the planned January transition date. Be sure to open and review any mail you receive from Sabine State Bank to stay informed regarding the transition. Checks, and Debit Cards will be mailed on or around December 26, 2013 so customers will receive ahead of the January 11 transition date. New checks and debit cards should not be used until January 11th or later.

    For more information, you can visit www.sabinebank.com or call our Special customer service line 1-844-703-3082 during the hours of 9:00 a.m. – 5:00 p.m. Monday – Friday.
     
  6. When and how will I receive more information concerning this transition?

    In the near future you will receive notification from Sabine outlining the features, benefits, pricing, and terms of your new accounts at Sabine State Bank. Of course, you are always welcome to stop by your local branch and talk to your banker, call us toll free at 1-844-703-3082 or 1-318-443-3090 or visit us at www.sabinebank.com.

Questions Regarding Products and Services

  1. How will I find out about the features, benefits, and pricing on my accounts and services with Sabine State Bank?

    You will receive a special Customer Transition Guide from Sabine outlining the features, benefits, pricing, and terms of your new accounts at Sabine State Bank. Of course, you are always welcome to stop by your local branch and talk to your banker, call us at 1-844-703-3082 or 318-443-3090 or visit us www.sabinebank.com.
     
  2. How and when will I get my new account established, and new checks, debit cards, online banking and other services activated with Sabine?

    Any information and/or items associated with your accounts will be sent to you prior to closing. You will be able to visit online at www.sabinebank.com/acquisition.aspx, a page dedicated to the acquisition for any and all important updates, including when items associated with your checking or savings accounts will be sent to you via direct mail. Checks, and Debit Cards will be mailed on or around December 26, 2013 so customers will receive ahead of the January 11 transition date. New checks and debit cards should not be used until January 11th or later.
     
  3. Will my interest rate or terms on my loans change upon completion of the sale?

    Interest rates and terms will not change until maturity of the loan.
     
  4. Are any product types or services excluded from the sale?

    Mortgage, Credit Card, and selected commercial loans will remain at Whitney or the current provider.

Questions Regarding Delivery Channels

  1. Will branch hours or call center hours change?

    Yes. The new branch hours that will take effect upon transition to Sabine will reflect the current hours of Sabine State Bank. Communication regarding these hours will included in the direct mail you receive from Sabine as well on their website at www.sabinebank.com.
     
  2. Does Sabine offer online banking services, and how will I transition these services to avoid interruption?

    Yes. Sabine offers online services for your convenience.Click here to find out more or call the Internet Banking department at 318-256-9160 to enroll.
     
  3. Does Sabine offer mobile banking services, and how will I transition these services to avoid interruption?

    Yes. Sabine offers mobile banking services for your convenience. You must be enrolled in Online banking to set up your mobile service. Click here to find out more.
     
  4. I was a Whitney Bill Pay customer, how do I access my Bill Pay after conversion?

    Please contact Sabine's Internet Banking department at 318-256-9160. They will enroll you in Online Banking and link your converted bill pay information so that you may access it.
     
  5. I was a Whitney Bill Pay customer, what happens if I do not contact Sabine?

    Your Bill Pay information was converted. Any payments you may have set up will continue to process until you contact Sabine. You will not be able to access this account until you call Sabine's Internet Banking department at 318-256-9160.

Questions Regarding FDIC Insurance Protection

  1. How does the sale affect my FDIC insurance coverage?

    As a federally-insured bank, when your accounts transition to Sabine State Bank you will enjoy the same FDIC protection as you enjoyed at Whitney Bank based on coverage rules in effect by FDIC. The FDIC limit applies to the total balance in the Whitney account being transferred combined with the balances of any other accounts in Sabine Bank.

    For more information on FDIC Insurance and to calculate ways to maximize your coverage per insured institution, please visit the following FDIC website designed specifically for you - https://www.fdic.gov/edie/index.html.

Questions Regarding Business Accounts

  1. What about my business accounts? Are these involved in the transition also?

    Select business accounts, both loans and deposits, are included in the transition to Sabine State Bank. Our business banking team will assist you with the transition of services.

Questions Regarding Mortgage Loans

  1. Will my Whitney Bank mortgage loan transition to Sabine?

    No. Mortgage loans are not included in the sale and your loan will continue to be serviced as it is today with same terms and conditions.

    Select consumer purpose closed end real estate loans secured by a 1st lien are included in the sale and will be notified of the transfer of servicing from Whitney Bank to Sabine State Bank and Trust effective January 11, 2014. Those impacted will receive a special letter being mailed on our around Dec 20, 2013 to advise them of these transition.